Ethan S. Hammel

College Intern — UWT IT Student

Open to opportunities ethan.s.hammel@gmail.com 253.432.6819 Gig Harbor, WA Print ↓

"Results-oriented and adaptable IT operations student with experience in food service, customer service, and technical support. Adept at implementing technology-based solutions for business problems and establishing standards and processes that improve business functionality."

— Ethan S. Hammel
Experience Most recent first
Nov 2018 – Present

Waiter / Barback / Busboy

Massimo Italian Bar and Grill · Purdy, Gig Harbor, WA

Delivered outstanding customer service with a deep understanding of POS systems Point of Sale Digital systems used to process orders and payments in restaurants. Ethan operated and helped train staff during a full system migration. including easing the team's transition during a full system update. Memorized the complete menu, weekly specials, and beverage offerings. Prepared and served mixed drinks. Proposed operational improvements to streamline seating workflow, and painted two murals in the restaurant at the owner's request to enhance ambience.

  • Maintained exemplary attendance and customer service ratings
  • Demonstrated thorough understanding of POS systems across updates
  • Proposed and implemented workflow optimizations for seating efficiency
  • Painted two murals to improve the restaurant's visual environment
Feb 2021 – Jun 2021

Home Inspection Report Writer

Titan Inspection Services · Maple Valley, WA

Accurately navigated Spectora Software Spectora is a leading home inspection software platform. Ethan used it to process video and audio from field inspectors and produce detailed property reports. home inspection software to identify and document property issues using video and audio recordings from field inspectors. Proposed optimization strategies for the reporting workflow. Managed remote workloads effectively and communicated efficiently with team members.

  • Demonstrated excellent proficiency with Spectora inspection software
  • Communicated efficiently with distributed team members
  • Managed remote workloads effectively across a four-month contract
Skills & Proficiencies Technical + soft
Software
Office 365 Outlook Zoom Dinerware VirtualBox Spectora
Networking
LAN DHCP VPN DNS Network Systems
Platforms & browsers
Windows 11 Enterprise Chrome OS Google Chrome Microsoft Edge Mozilla Firefox
Areas of expertise
Technical support Customer service Problem diagnosis Systems optimization POS systems Complaint handling Marketing
Education & Credentials
In progress

Bachelors in Information Technology

University of Washington · Tacoma, WA
Completed

Associate in Computer Science

Tacoma Community College · Tacoma, WA
Completed

High School Diploma

Peninsula High School · Gig Harbor, WA
Certified

Food Handler Certificate

State of Washington
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Note

References available on request.